Returns & Exchanges
At Zwift, we want you to be fully satisfied with your gear; if you are not, you can return your hardware or apparel within 30 days of delivery for a full refund. Items must be in their original packaging and in new, unused condition to qualify for a return.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Shipping Label
Once approved, download and print your prepaid shipping label and include the packing slip inside your return package.
Package and Ship
Securely pack your items in the original Zwift packaging and drop the parcel off at any authorized carrier location.
Receive Your Refund
After our warehouse team inspects the returned gear, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing